At Siyoshop, customer satisfaction is our priority. Please read our Refund & Returns Policy carefully before making a purchase.
Returns Eligibility
You may request a return if:
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The item is defective, damaged, or incorrect
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The item is unused and in its original packaging
Return requests must be submitted within 14 days of receiving your order.
Non-Returnable Items
We do not accept returns for:
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Items that have been used or damaged by the customer
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Items returned after the 14-day period
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Products purchased during promotions or clearance sales (unless defective)
How to Request a Return
To initiate a return, please contact us at:
📧 support@siyoshop.com
Include:
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Your order number
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Photos or videos (if the item is defective or damaged)
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A brief explanation of the issue
Our support team will review your request and provide return instructions if approved.
Return Shipping
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Customers are responsible for return shipping costs
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We recommend using a trackable shipping service
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Shipping costs are non-refundable
In cases of defective or incorrect items, return shipping costs may be covered by Siyoshop.
Refunds
Once we receive and inspect the returned item:
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Approved refunds will be processed within 5–10 business days
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Refunds will be issued to the original payment method (PayPal or 2Checkout)
Please note:
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Original shipping fees are non-refundable
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Refund processing time may vary depending on your payment provider
Late or Missing Refunds
If you have not received your refund after the processing period:
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Check your PayPal or bank account
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Contact your payment provider
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If the issue persists, contact us at support@siyoshop.com
Order Cancellation
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Orders can be canceled within 12 hours of purchase
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Once processing or shipping has started, cancellation is no longer possible
Exchanges
We do not offer direct exchanges.
If you need a different item, please return the original product and place a new order.
Contact Us
For any questions regarding refunds or returns, contact us at:
📧 support@siyoshop.com